Shipping & Returns

Shipping Policy

All of our orders are processed and dispatched from the West Midlands, UK

​All of our Shipping Options are weight based.

We aim to dispatch orders in one to three days (Monday-Friday), however this is not always possible. Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

delivery charges are never fun, which is why we will only ever charge you based on the weight of your delivery. These charges Start from as little as £3 and the rates are set by our courier. Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.

Our orders are fulfilled using a tracked service with Hermes**, Standard Delivery is 2-4 days from dispatch or you can upgrade to Express Delivery which is 1-2 days*

Please note: we are currently unable to offer Next Day delivery. If you choose to upgrade to Express Shipping, you will receive your order 24 hours* after we have dispatched it. Please take our 1 - 3 business day dispatch time into consideration.

Delays and Lost Parcels

Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Hermes and Royal Mail

In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.

 

*90% of Express deliveries arrive 24 hours after dispatch, however please allow 48 hours.

**We are also able to ship your parcel with royal mail please contact us once you have placed your order

Return & Exchange Policy

Faulty items
We do inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item. Please notify us in writing of the fault with a copy photograph showing the issue and we will resolve the problem for you. 

Where an item is stored incorrectly and is damaged, we will not be liable. Our products are sent wrapped in cello and also bubble wrap where nessesary to receive them in their best possible condition. For a replacement faulty items must be reported within 2 working days of delivery and must be returned to us unopened in their original packaging within 28 days of delivery.

 We will not replace items that are not returned to us. If you contact us, we can provide a courier to uplift the items back to ourselves or you arrange your own return you will be responsible for the return postage cost.

Where an item is damaged in transit:
Please notify us of any damage to your products as a result of the delivery service within 48 hours of the parcel being received. You must notify us in writing of the damage. 

A photograph will be required of every damaged item (it is acceptable to have more than one product in a photograph) and also the interior and exterior of the box. The photographs MUST be provided within 7 days of notifying us of your potential claim. 

Failure to provide the photographs within 7 days will mean that we close your claim and you will NOT be sent replacement products. Once closed a claim cannot be reopened. Until or unless we advise otherwise you must retain both the packaging (including the box) and the damaged item for either returning to ourselves or for the courier to collect or inspect the same (some courier services do insist that the products be made available for inspection should a claim be made). 

If the items are disposed of without the prior agreement of ourselves and the courier service then the claim will not be allowed and your claim will be closed. You must return where requested the items to us to be provided with a replacement. The damaged items must be returned to us within 28 days of delivery. 

We can arrange uplift of the products by our courier or you can arrange your own return you will be responsible for the courier cost.


Where a claim is accepted we will arrange a replacement for the damaged product(s). The replacement will only be dispatched once the faulty/damaged item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen, we cannot be responsible for items not received. We are happy to arrange collection of the products by our courier.

 
Should any of the damaged products have been used or their individual packaging opened then they will not be eligible to be claimed for. No item will be replaced where a photograph has not been provided within the 7 day timescale. No replacement will be provided where an item is not returned. All items must be unopened and in their original packaging. We will not replace items that have been partially used or opened.


Whenever an item is returned to us please ensure for health and hygiene reasons that products are returned to us unopened in their original packaging. We cannot accept returned of opened or used cosmetic products.

Items sent in error:
In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of unused, unopened item sent in error. The replacement will only be dispatched once the wrong item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, we will refund the return postage costs in this instance. The item must be returned to us unopened, and be well protected for transport We cannot accept return of an opened or damaged item.

Missing Items:
Where you believe an item to be missing from your order you must report the same within 48 hours of the order being received. All items and parcels are checked by us and so this occurance is very rare. We will aim to rectify the situation where the product can not be located. The replacement item will be sent to you.